<aside> <img src="/icons/light-bulb_gray.svg" alt="/icons/light-bulb_gray.svg" width="40px" /> To create an efficient and scalable system for handling 500+ legal emails daily, ensuring quick triage, batch processing, clear status tracking, and minimal-click workflows.
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TIMELINE
16 March 2025 - 18 March 2025
PLATFORM
Desktop
MY ROLE
Product Designer
<aside> <img src="/icons/report_blue.svg" alt="/icons/report_blue.svg" width="40px" /> Legal teams face challenges in processing high email volumes efficiently. Key issues include:
Key Insights from Market Analysis
Analyzing top legal case management solutions (Thread Legal, Amberlo, CARET Legal) revealed the following gaps
| Feature | Competitor Solutions | Identified Gap | Proposed Solutions |
|---|---|---|---|
| AI Powered Email Triage | Partial | No Smart categorization | AI driven sorting by urgency and relevancy |
| Batch Processing | Limited | Time Consuming manual handling | Bulk selection and automation |
| Matter Progress Tracking | Present | No email integration | Unified email and matter dashboard |
| Role Based Collaboration | Partial | No clear delegation | Multi User access with role assignments |
| Prioritization and Alerts | Basic | No urgency indicators | Colour coded priority |
| Smart Search ( OCR and Metadata) | Partial | Limited document searchability | AI enhanced search |
High Cognitive Load: Users must sift through hundreds of emails daily, making prioritization difficult.
Manual Status Tracking: Updates to matter status are slow, leading to inefficiencies.
Limited Bulk Actions: Actions like assignment, flagging, and archiving are cumbersome.
Fragmented Information: Lack of clear visibility into active matters and upcoming deadlines.